SoutheastHEALTH, Cape Girardeau, Missouri, is a Magnet-designated 267 bed regional medical complex. Connecting employees, physicians, patients and their families, SoutheastHEALTH uses both Vericom’s SoundCare® on-hold messaging and ChannelCare® digital signage to communicate effectively with diverse audiences both on- and off-campus.

SoutheastHEALTH launched ChannelCare digital signage in 2008 with 36 monitor locations and immediately began delivering messages about patient safety, community health screenings, physician referral services, employee recognition, and even included jokes submitted by employees to “brighten” the day. SoundCare® on-hold messaging was also implemented at the same time to deliver marketing and informational messages to callers placed on hold—an often- overlooked and captive audience.

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