SoutheastHEALTH, Cape Girardeau, Missouri, is a Magnet-designated 267 bed
regional medical complex. Connecting employees, physicians, patients and their
families, SoutheastHEALTH uses both Vericom’s SoundCare® on-hold messaging
and ChannelCare® digital signage
to communicate effectively with diverse
audiences both on- and off-campus.
SoutheastHEALTH launched ChannelCare digital signage
in 2008 with 36 monitor
locations and immediately began delivering messages about patient safety,
community health screenings, physician referral services, employee recognition,
and even included jokes submitted by employees to “brighten” the day.
SoundCare® on-hold messaging
was also implemented at the same time to
deliver marketing and informational messages to callers placed on hold—an often-
overlooked and captive audience.